Customer Support Rep

COMPANY OVERVIEW:

Founded in 2015, Ticket Island, Inc. provides a complete solution that assists our clients in every aspect of their event. With excellent customer service and easy event submission and registration, Ticket Island is a partner for success in the event industry.

Our Vision: We aspire to create memorable moments by bringing everyone together one event at a time.

Our Mission: We help event managers maximize profits by giving them the effective tools needed for outstanding, sold-out events.

Our Values: Integrity | Results Driven | Customer Focus

JOB DESCRIPTION:

We are looking for independent contractors that will represent our Fortune 500 and other world-class clients by providing customer service, tech support, and inbound sales via phone, email, and chat across a variety of industries including retail, roadside assistance, tax support, and more. As an independent contractor, you have the flexibility in choosing when and where to provide services that fit around your life as you are your own self-employed boss!

RESPONSIBILITIES:

  • Conduct inbound and outbound phone calls with customers.
  • Quickly assess customer needs and provide sound solutions.
  • Document details of all calls and customer interactions into computer systems.
  • Manage a computer with multiple systems, programs, and screens simultaneously.
  • Provide services remotely in a distraction-free environment and sitting for long periods of time.
  • Provide services independently with little to no supervision.
  • Provide a high level of customer service.

REQUIREMENTS:

  • 2+ years of sales/customer service experience.
  • Experience handling inbound and outbound calls.
  • Basic computer skills including navigating multiple tabs, windows, and systems.
  • Basic typing skills.
  • Strong verbal and written communication skills.
  • Comfortable empathizing and remaining calm with difficult callers.

BENEFITS:

  • Work from home (Remote)
  • 1099 Independent Contractor
  • Choose your own schedule
  • Hourly rate paid out twice a month
  • Bonus incentives also available

PC/MAC REQUIREMENTS:

  • CPU Speed:
    • Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better (PC)
    • Intel Core i5 2.7 GHz processor or better (MAC)
  • Hard Drive:
    • 20 GB or more of available space
    • 60 GB or more of total space 
  • Memory:
    • 4 GB of RAM minimum 
    • 8 GB of RAM or better is preferable 
  • Operating System:
    • Windows 10 (PC)
    • MAC OS X 10.10 Yosemite or higher (MAC)
  • Internet Connection and Speed:
    • Hard-wired connection (no wireless)
    • Minimum 10 mbps download / Minimum 3 mbps upload
  • Additional equipment (headsets, software, and internet/phone service) are required

Please note that our client does not currently accept candidates residing in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or accommodation during the application process because of a disability, it is available upon request.

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Ticket Island
Ticket Island is an online event registration platform that aspires to bring everyone together one event at a time.

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