Customer Support Rep



We are looking for independent contractors that will represent our Fortune 500 and other world-class clients by providing customer service, tech support, and inbound sales via phone, email, and chat across a variety of industries including retail, roadside assistance, tax support, and more. As an independent contractor, you have the flexibility in choosing when and where to provide services that fit around your life as your own boss. Join our community of Gig Brand Ambassadors by supporting some of our country’s leading brands today! 


  • Conduct inbound and outbound phone calls with customers.
  • Quickly assess customer needs and provide sound solutions.
  • Document details of all calls and customer interactions into computer systems.
  • Manage a computer with multiple systems, programs, and screens simultaneously.
  • Provide services remotely in a distraction-free environment and sitting for long periods of time.
  • Provide services independently with little to no supervision.
  • Provide a high level of customer service.


  • 2+ years of sales/customer service experience.
  • Experience handling inbound and outbound calls.
  • Basic computer skills including navigating multiple tabs, windows, and systems.
  • Basic typing skills.
  • Strong verbal and written communication skills.
  • Comfortable empathizing and remaining calm with difficult callers.


  • Work from home (Remote)
  • 1099 Independent Contractor
  • Choose your own schedule
  • Hourly rate paid out twice a month
  • Bonus incentives also available


  • CPU Speed:
    • Intel i class or better, or AMD APU class or better, clocked at Dual-core 1.4 GHz or better (PC)
      • NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted
    • iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built-in 2015 or later (MAC)
      • Recommended: iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built-in 2019 or later
  • Hard Drive:
    • 20 GB or more of available space
    • 60 GB or more of total space 
  • Memory:
    • 4 GB of RAM minimum 
    • 8 GB of RAM or better is preferable 
  • Operating System:
    • Windows 10 (PC)
    • Windows 11 (Supported on most client programs)
    • MAC Must be running MS Windows via Boot Camp
  • Internet Connection and Speed:
    • Hard-wired connection (no wireless)
    • Minimum 10 Mbps download / Minimum 3 Mbps upload
    • Must have an Ethernet port or a USB adapter in order to maintain a hardwired internet connection
  • Additional equipment (USB headsets, software, and internet/phone service) are required

Please note that our clients do not currently accept candidates residing in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Ticket Island.

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Ticket Island
Ticket Island is an online event registration platform that aspires to bring everyone together one event at a time.

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