Frequently Asked Questions

You have questions? We have answers.

Who is Ticket Island?

• Ticket Island is an online event registration company that services live events by giving event managers/producers the essential tools needed for maximizing profits through attendee registration which results in outstanding, sold-out events.

How does it work?

• Selling tickets online has never been easier!
  1. Create: Fill in your event details, create single or multiple ticket types, and your page is ready.
  2. Promote: Invite people to your event with a custom link and display a “Buy Tickets” tab on your Facebook fan page.
  3. Manage: Gather attendee data and access your account 24/7 to make any changes.

How much does it cost to get started?

• Creating events and selling tickets online with TicketIsland.net is free and always will be.

What are the service fees for free events?

• There are NO service fees for free events. If the ticket price is $0, then our service fees are $0 as well.

What are the service fees for paid events?

• Click Here for pricing on paid, ticketed events.

Can I pass the service fees on to my attendees?

• Yes, you have complete control over which fees you collect from the attendee with the following three options:
  1. Collect the service fee and payment processing fee from your attendees.
  2. Split the fees with your attendees.
  3. Pay the service fee and payment processing fee yourself.

When can I collect my ticket sales and how do I get paid?

• Up to 50% of revenue from net ticket sales are released bi-monthly (15th & last business day of the month).
• The remaining revenue from net ticket sales are released 3-5 business days after your event ends.
• This gives time to resolve any credit card claims your attendees may file with their bank.
• It is recommended that you post a picture or video of your event on Ticket Island’s Facebook or Twitter page as proof of your event taking place.
• You can collect your money via check by mail or through PayPal.
• More funding options are available for well qualified events. Please contact us for details.